Information and Resources
IT Resources
Network Status
We continuously monitor the health and status of our network. Utilizing a program called PRTG, we can determine the state of equipment and services across the Enterprise. Click the link below to see your site status.
Helpdesk Service
Blackhawk Mining uses a cloud-based user support service called 'Spiceworks' to track and resolve users' issues. Our user-friendly ticketing portal allows you to open and review all your support tickets. This system assures that your request for assistance is being seen and processed in an orderly and documented process. Please provide: L
Blackhawk Mining uses a cloud-based user support service called 'Spiceworks' to track and resolve users' issues. Our user-friendly ticketing portal allows you to open and review all your support tickets. This system assures that your request for assistance is being seen and processed in an orderly and documented process. Please provide: Location, Asset ID and a telephone number to insure rapid response.
Our Pledge
Our Pledge
The world of technology can be fast-paced and scary. That's why our goal is to provide a quality support experience that is professional and helpful to each Blackhawk Team Member. If you feel you have not received the best service possible, please reach out directly and let me know what we can do to improve the tech support experience.